I’ll be giving a talk at Product Tank this month (March 22nd) on how to bring user-centered design process to voice experience.
According to VoiceLabs, 69 percent of the 7,000-plus Alexa “Skills” — voice apps, if you will — have zero or one customer review, signaling low usage.
I’ve noticed that most agencies don’t have any process around the user experience and put way too much emphasis on technical testing. While technical testing is important, we need to integrate user-centered design process to make sure your speech interfaces are designed the way the user is expecting.
I’ll be talking about the whole UX process and how you can integrate this into your current development. with a focus on Wizard of Oz usability testing and conversational design best practices.